Privacy Policy

General information

Not Just Travel (agency) Limited is committed to respecting your privacy and protecting your personal information. This privacy notice sets out:

  • When we collect personal information about you;
  • What types of personal information we collect;
  • Our legal basis for using your personal information;
  • How we keep it safe;
  • Who we share personal information with;
  • Marketing communications;
  • Data retention;
  • Your rights and choices about the personal information that we hold;
  • Contact us and
  • Making a complaint

2) This privacy notice has been updated to reflect GDPR (the General Data Protection Regulation) which came into effect on the 25th of May 2018.

When we collect personal information about you

3) We collect personal information about you whenever you make a booking or otherwise interact with in person or via telephone, our websites, email or other contact methods (whether directly with us or through agents acting on our behalf).

The types of personal data we collect and why we collect it

4) Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

(A) Identity Data
This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and passport details.

(B) Contact Data
This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers, emergency contact details and next of kin contact details.

(C) Financial Data
This includes data relating to your means and methods of payment, such as your bank account details to set up direct debits.

(D) Transaction Data
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.

(E) Technical Data
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

(F) Profile Data
This includes the data that we receive when you create a profile on our website and make use of that profile, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

(G) Usage Data
This includes information about how you use our website, products and services.

(H) Marketing and Communications Data

This includes your preferences in relation to whether or not you want to receive marketing information from us and our third parties and also your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Purpose of processing your personal data for our marketing activities

ActivityWhy we need to process your personal informationLawful basis to process personal information
Email MarketingTo send information and marketing messages by emailConsent and Legitimate Interest
Postal MarketingTo send occasional marketing communications by postLegitimate interest
Segmentation, analytics, marketing profilingTo provide targeted and appropriate marketing messagesLegitimate interest

Protection of Personal Data

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

  • Regular reviews of our processes for collecting, storing and processing your personal data.
  • Restricting access to your personal data to authorised users. This includes the use of physical security measures.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Cookies and Technology

On our Websites and on our Mobile App, we use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile App.

Cookies are small data files stored locally on your technology device that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.  Cookies help us to provide important features and functionality on our Websites and Mobile App, and we use them to improve your customer experience. For example, we use Cookies to improve the way our Websites and Mobile App work and their performance so that we can personalise your experience and allow you to use many of their useful features.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.

Your Rights

Under the Data Protection Act 1998 and the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request.  If you would like a copy of the personal data we hold about you, or would simply like to ask any questions about how we collect, store and use personal data, please write to:

Not Just Travel
Suitе 206 Smartbase
Target Road
Aviation Business Park
BH23 6NW

You can also email or call us on 01202978219.

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